Call: 705-932-MVAH (6824)

3 Queen Street, Millbrook, ON L0A 1G0
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Our Philosophy

Our Philosophy

We believe that the basis of good health begins with knowledge and understanding. With that in mind, one of our primary goals is to educate our clients on the health risks and benefits associated with the individual lifestyles of their pets. This includes educating our clients regarding health risks to themselves (“zoonoses”) or other pets in the family. In the case of illness, we believe in spending the time to discuss the disease process so that prognosis and potential outcomes are clearly understood. We feel this will allow our clients the confidence to make appropriate medical decisions for their pets based on their values, beliefs and budgets.

We believe that in order to maintain good health, we must be proactive in our approach, to diagnose and intervene early in the course of disease to maximize our treatment success and maintain optimal quality of life. Our focus on preventive nutrition and good dental care are two important but often overlooked areas of our pet’s general health that can seriously impact wellness and longevity. Our annual Wellness testing and semi-annual physical exams are just two examples of our pro-active approach to disease detection and intervention.

We believe in strategic vaccination and disease prevention based on prevalence/exposure and relative risk to each of our patients. We therefore customize our immunization and prevention protocols to the individual patient and not the other way around as well as offer alternatives such as disease antibody titre monitoring for those patients where vaccination is a concern.

We believe that good health is an integration of nutrition, exercise, mental well-being, and prevention strategies which when combined promote longevity and optimal quality of life. We also recognize that there are many valid approaches to disease prevention and management and thus we use an integration of traditional and alternative therapies to provide a more holistic and balanced approach to health management.

We believe that our clients and patients deserve personal and compassionate care. We understand that timely and consistent care is equally as important and we will do our best to ensure your pet is seen at the earliest availability and with the doctor of your preference.

We believe that our pets need a healthy environment in order to thrive. We do our best to minimize our impact on the environment on a daily basis, by the choices we make both in our work lives and our personal lives. Our facility was constructed and our equipment chosen to maximize energy efficiency and minimize our long-term footprint. We are conscientious about reducing, re-using and recycling, where and when it is appropriate. We consider our footprint when making business decisions and in our day-to-day activities. We choose to work with environmentally conscious companies and purchase environmentally–friendly products when possible. We encourage our colleagues, clients and friends to do the same for the sake of our pets, our planet and ourselves!

We strive to provide our clients with an exceptional customer service experience and our patients with premium health care. To that end we encourage feedback so we can continue to improve and stay motivated to our goals. We value long-term relationships so we are always willing to listen to your concerns and help you in any way we can.

We look forward to meeting you and your animal companion and hope you will become a part of our Millbrook Valley family for many years to come!