Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Client Form online in advance.
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Once your pet has been assessed, we will provide you with a diagnosis and treatment options. Your vet will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
You never know when a serious illness or injury could threaten your pet's health and well-being.
Because of this, our team encouraged all of our clients to consider pet insurance to help cover the costs of urgent veterinary care.
We are happy to help our clients sign up for pet insurance provided by the Ontario Veterinary Medical Association. Follow the link below for more information or ask us about the sign-up process at your next appointment.
We can also offer payment plans through Lendcare and on a case-by-case basis through approval. Use the link below to learn more about financing.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
Millbrook Valley Animal Hospital believes in the ability of pet insurance to help cover the cost of veterinary care when your pet experiences an accidental injury or serious illness.
We are happy to help our clients sign up for pet insurance provided by the Ontario Veterinary Medical Association. Click the link below or ask us about OVMA insurance at your next visit.
We understand the hardship that comes with losing a beloved pet. Our compassionate team is here for you every step of the way.
We offer grief counselling and resources to help you after losing a companion animal as well as memorialization.
Millbrook Valley Animal Hospital is accepting new patients! Our experienced vets are passionate about the health of Millbrook companion animals. Get in touch today to book your pet's first appointment.