Millbrook Valley Animal Hospital provides urgent veterinary care for cats and dogs during our regular clinic hours and works with Smart.Vet for after-hours services and referrals.

Call Our Practice Call Smart.Vet

Daytime Urgent Care

Contact Millbrook Valley Animal Hospital

If your pet is in need of urgent care during our hospital hours, call us, and we will try to fit your pet into our schedule.

  • Monday: 08:00 am - 06:00 pm
  • Tuesday: 08:00 am - 06:00 pm
  • Wednesday: 08:00 am - 06:00 pm
  • Thursday: 08:00 am - 06:00 pm
  • Friday: 08:00 am - 05:00 pm
  • Saturday: Closed
  • Sunday: Closed

After-Hours Emergencies

Smart.Vet Virtual Support

Smart.Vet is a virtual service that triages urgent health issues affecting our patients and provides veterinary advice and emergency referrals. 

When your pet is experiencing an emergency outside of our operating hours, we recommend you call Smart.Vet.

Call: (647) 695-5411

Alternatively, you can visit their website to book an appointment with one of their vets. 

Smart.Vet Virtual Vet Support, Millbrook Veterinary Services

After-Hours Emergency Veterinary Care

If your pet is experiencing worrying symptoms or behaviours, contact our office right away.

If it is outside of our hospital hours, follow the instructions below to contact Smart.Vet - a televet service we provide for our clients. 

Steps to Take In A Pet Emergency

If you are experiencing a veterinary emergency, follow the steps below.

  • Call Us During Our Regular Hours - During regular business hours call us right away. We will do our best to work your veterinary emergency into our schedule.
  • Call Smart.Vet After Hours - Outside of our hours, either call Smart.Vet using the number listed above or visit their website to book an appointment. You will be connected with an RVT who will be able to triage your pet.
  • Follow Instructions Provided - After being triaged by one of Smart.Vet's on-call RVTs, you will either be connected with one of their veterinarians for urgent but non-life-threatening care or referred to an emergency hospital in our area for immediate attention. 
  • Remain Calm - While going through these steps or transporting your pet, remain calm and be extra careful. When an animal is in pain they often react negatively towards anyone trying to help and could bite or scratch.

Emergency FAQs

Read through our most frequently asked questions below to learn more about bringing your pet in for an emergency appointment at Millbrook Valley Animal Hospital

  • Do I need to call ahead?

    Millbrook Valley Animal Hospital provides urgent veterinary care for cats and dogs during our regular clinic hours. It's always best to contact us in advance if you can, but we understand that in emergency situations that's not always possible. 

    If we are unable to fit your pet into our schedule, we recommend that you contact Smart.Vet through their website or the phone number listed above for triage and care.

    Smart.Vet 

  • When is your clinic open?

    Our veterinarians see urgent cases during our regular business hours:

    • Monday: 08:00 am - 06:00 pm
    • Tuesday: 08:00 am - 06:00 pm
    • Wednesday: 08:00 am - 06:00 pm
    • Thursday: 08:00 am - 06:00 pm
    • Friday: 08:00 am - 05:00 pm
    • Saturday: Closed
    • Sunday: Closed
     

  • What situations require emergency veterinary care?

    The following situations are examples of emergencies that require immediate care:

    • Severe bleeding or bleeding that doesn't stop
    • Obvious signs of pain or extreme anxiety
    • Choking, difficulty breathing, or continuous coughing/gagging
    • Fractured bones or severe lameness
    • Seizures and/or staggering
    • Bleeding from nose, mouth, rectum, or blood in the urine
    • Inability to urinate or pass feces, or pain associated with urinating or passing feces
    • Severe vomiting or diarrhea; 2+ episodes in 24 hours
    • Injuries to the eye(s)
    • Your pet has ingested something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
    • Heat stress or heatstroke
    • Refusal to drink for 24 hours or more
    • Unconsciousness
  • How long will we have to wait to see the vet?

    Animal hospitals function just like a human doctor's office—it can be unpredictable, and you may have to wait. 

    We cannot predict what cases we will see and when they will arrive. If possible, call ahead to find out whether we can provide emergency care for your dog or cat.

    If we are unable to fit an emergency appointment into our vet's schedule that you contact Smart.Vet through their website or the phone number listed above for triage and care.

    Smart.Vet

  • What happens if my pet needs to stay in the hospital?

    Some veterinary emergencies require intensive overnight care.

    We are unable to provide overnight care for your pet. However, we will help you arrange for appropriate overnight veterinary hospitalization so that your pet continues to get the urgent care they need.

  • What types of animals do you treat?

    Our veterinarians can provide veterinary care to dogs and cats.

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